Customer Service Week: Reflections from the CEO on Building fjorge

As we take time to recognize Customer Service Week, I find myself looking back at the journey that brought us here. fjorge was not always the company it is today. It started small, with me taking on projects under the name Barsness Solutions. In the early days, I was eager to help any business that needed support. That meant saying yes to almost everything. Over time, the work piled up, the days stretched longer, and I realized I could not keep it all on my shoulders.

That challenge pushed me to bring others on board. What began as one person trying to keep up with demand has grown into a team of more than 50 people, spread across two offices and two continents. Each step of that growth came from working alongside businesses that trusted us to help them solve problems and build solutions.

What has stayed the same is the value of people. Building software and digital solutions is what we do, but the real work is listening, supporting, and collaborating. Our success has never just been about technology. It has been about showing up for clients, asking the right questions, and building relationships that last.

Customer Service Week is a reminder of that foundation. It is a time to pause and recognize that every client conversation matters. Every project has people behind it, and every outcome depends on the way we serve.

I am grateful to the businesses that gave us a chance in the beginning, to the team that continues to carry our mission forward, and to the clients we work with today. This week is about honoring that connection and remembering that customer service is not a department. It is the heart of who we are.

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